Employees & Interaction

Employees & Interaction

Speed up your checkouts

Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!

Submitted by (@domtigger)

Voting

12 votes
14 up votes
2 down votes

Employees & Interaction

Remember you are a convenience store

Why not staff registers so that customers can check out rather than wait in line 10-15 people deep with one register open meanwhile 3 to 4 preparing food. It is VERY annoying when you are supposed to be a convenience store. My particular experiences have been with Huntingdon Rt. 22 store. Is the store not making enough money that it can't afford cashiers?

Submitted by (@hbglorioso)

Voting

7 votes
12 up votes
5 down votes

Employees & Interaction

Fix the issues you already have first.

Over the past decade, wait times have gotten ridiculously longer, bathrooms have gotten ridiculously dirtier, and customer service has taken a nose dive. I regularly wait 15-20 minutes for a frozen mocha, and seldom hear a "Sorry about the wait" like I used to in the old days. I've gone to the Duncannon Sheetz about 3x a week for 2 years and have yet to see any paper towels in the men's room. And when I order a quesadilla ...more »

Submitted by (@zendog64)

Voting

7 votes
10 up votes
3 down votes

Employees & Interaction

Post Current Wait Time

Have a sign over the MTO area with the wait time for the last customer or average wait time for the last few customers. Several times I have stopped in at Sheetz for a "quick" meal only to wait 15-20 minutes. Sometimes I can gauge wait time based on the lines, but not always. This has caused me to be late or in a hurry to make it on time when I only planned a 5-10 minute stop. If I know there is going to be a longer wait, ...more »

Submitted by (@jesseault)

Voting

19 votes
20 up votes
1 down votes