Hire more people so I dont have to wait 20 minutes to get a damn sandwich.
Employees & Interaction
Have a sign over the MTO area with the wait time for the last customer or average wait time for the last few customers. Several times I have stopped in at Sheetz for a "quick" meal only to wait 15-20 minutes. Sometimes I can gauge wait time based on the lines, but not always. This has caused me to be late or in a hurry to make it on time when I only planned a 5-10 minute stop. If I know there is going to be a longer wait, ...more »
Over the past decade, wait times have gotten ridiculously longer, bathrooms have gotten ridiculously dirtier, and customer service has taken a nose dive. I regularly wait 15-20 minutes for a frozen mocha, and seldom hear a "Sorry about the wait" like I used to in the old days. I've gone to the Duncannon Sheetz about 3x a week for 2 years and have yet to see any paper towels in the men's room. And when I order a quesadilla ...more »
Why not staff registers so that customers can check out rather than wait in line 10-15 people deep with one register open meanwhile 3 to 4 preparing food. It is VERY annoying when you are supposed to be a convenience store. My particular experiences have been with Huntingdon Rt. 22 store. Is the store not making enough money that it can't afford cashiers?
Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!
I have contacted corporate several times about issues like burnt food, incorrect or missing items, or enforcing no parking zones and have NEVER gotten a single reply
Sheetz should participate in hiring our heroes.org or come up with its own program about hiring veterans for the work force.
Please employees of Sheetz (any cashier anywhere) put the coinage in the customer's hand first, then the paper money. Please do NOT put paper money and receipt in the customer's hand then putting loose coins on top to fall off.
I think that manger staff should be first aid and CPR trained .
I'm part of the management team and balding. But I can grow and amazing beard. Consider management staff dress code to be well groomed facial hair. Maybe require a hair net if you must. I worked in prisons prior and even then when I dealt with inmates and their food I just had to wear a hair net for my beard! Love my company! Love my store!
Sheetz is a leader in a lot of things, however, if you ask any employee (former or current) work/life ratio is one of the issues with working there.
I think giving management one weekend off a month would go into helping alieve this problem.
Whenever a customer enters the Drive-Thru order point, the employee's headset activates to respond to the customer. After the automated voice is done speaking and the employee greets the customer, the employee is clearly aware there is someone in Drive-Thru. However, to remind the employee that the customer is still ordering, there is a loud and repetitive beeping noise emitted through the headset. It is counterproductive ...more »