Employees & Interaction

Employees & Interaction

Submitted by (@jesseault)

Post Current Wait Time

Have a sign over the MTO area with the wait time for the last customer or average wait time for the last few customers. Several times I have stopped in at Sheetz for a "quick" meal only to wait 15-20 minutes. Sometimes I can gauge wait time based on the lines, but not always. This has caused me to be late or in a hurry to make it on time when I only planned a 5-10 minute stop. If I know there is going to be a longer wait, ...more »

Voting

19 votes
20 up votes
1 down votes

Employees & Interaction

Submitted by (@zendog64)

Fix the issues you already have first.

Over the past decade, wait times have gotten ridiculously longer, bathrooms have gotten ridiculously dirtier, and customer service has taken a nose dive. I regularly wait 15-20 minutes for a frozen mocha, and seldom hear a "Sorry about the wait" like I used to in the old days. I've gone to the Duncannon Sheetz about 3x a week for 2 years and have yet to see any paper towels in the men's room. And when I order a quesadilla ...more »

Voting

7 votes
10 up votes
3 down votes

Employees & Interaction

Submitted by (@hbglorioso)

Remember you are a convenience store

Why not staff registers so that customers can check out rather than wait in line 10-15 people deep with one register open meanwhile 3 to 4 preparing food. It is VERY annoying when you are supposed to be a convenience store. My particular experiences have been with Huntingdon Rt. 22 store. Is the store not making enough money that it can't afford cashiers?

Voting

7 votes
12 up votes
5 down votes

Employees & Interaction

Submitted by (@domtigger)

Speed up your checkouts

Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!

Voting

12 votes
14 up votes
2 down votes

Employees & Interaction

Submitted by (@asolvera90)

Management facial hair

I'm part of the management team and balding. But I can grow and amazing beard. Consider management staff dress code to be well groomed facial hair. Maybe require a hair net if you must. I worked in prisons prior and even then when I dealt with inmates and their food I just had to wear a hair net for my beard! Love my company! Love my store!

Voting

3 votes
8 up votes
5 down votes

Employees & Interaction

Submitted by (@hydration)

Drive-Thru Headset Beeping Noise

Whenever a customer enters the Drive-Thru order point, the employee's headset activates to respond to the customer. After the automated voice is done speaking and the employee greets the customer, the employee is clearly aware there is someone in Drive-Thru. However, to remind the employee that the customer is still ordering, there is a loud and repetitive beeping noise emitted through the headset. It is counterproductive ...more »

Voting

1 vote
1 up votes
0 down votes