Employees & Interaction

Speed up your checkouts

Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!

Submitted by (@domtigger)

Voting

12 votes
14 up votes
2 down votes

Employees & Interaction

Fix the issues you already have first.

Over the past decade, wait times have gotten ridiculously longer, bathrooms have gotten ridiculously dirtier, and customer service has taken a nose dive. I regularly wait 15-20 minutes for a frozen mocha, and seldom hear a "Sorry about the wait" like I used to in the old days. I've gone to the Duncannon Sheetz about 3x a week for 2 years and have yet to see any paper towels in the men's room. And when I order a quesadilla ...more »

Submitted by (@zendog64)

Voting

7 votes
10 up votes
3 down votes

Made-To-Go! Items

Better Employee Training

You need better training for MTO employees regarding food prep and presentation. I can't tell you how many times we have ordered hot dogs and they are thrown together and falling apart (maybe you need better buns) and the condiments are just slopped on - It's disgusting ! You should also go back to using the boxes for hot dogs if there is things like Chili on them -- I can't tell you how many times I get hot dogs and ...more »

Submitted by (@frankdenunzioii)

Voting

7 votes
12 up votes
5 down votes

Self-Serve Coffee

LIDS for Coffee placed NEXT to the COFFEE!!!

For the love of your customers, please stop making people walk through the ocean of people waiting for MTO food all the way across the store for a LID. Here's a great idea- put the LIDS for Coffee placed NEXT to the COFFEE!!! If we need to customize it, we'll take it back off and add things. Right now it is dangerous because in my area the floor is often covered with wet snow. Thank you! :)

Submitted by (@sarahl.markley)

Voting

16 votes
16 up votes
0 down votes

New Services & Technology

Payment Process

Sheetz could truly benefit from installing machines that let you pay for your Made-To-Order orders at the ordering kiosks. It would be easier and a great way for customers that are just getting food to pay for their orders without having to stand in long lines with those that are getting gas or items that aren't on the Made-To-Order Menu. It would also ensure that your all customers get in and out in a timely fashion, ...more »

Submitted by (@lewisrmc)

Voting

3 votes
5 up votes
2 down votes

New Services & Technology

"We Love You" Employee Training

You guys have started a new campaign with a great attitude! I love your cool, quirky, positive marketing vibe. It really appeals to people like me. But from the experience I've seen at your stores this mentality is more in the marketing (and probably the hearts of the office employees) then in the workers on the front line. Your biggest asset and your biggest billboard are your employees! Yet I bare witness to disgruntled ...more »

Submitted by (@codysaunkratzer)

Voting

3 votes
8 up votes
5 down votes