Employees & Interaction

Speed up your checkouts

Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!

Submitted by (@domtigger)

Voting

12 votes
14 up votes
2 down votes

Employees & Interaction

Fix the issues you already have first.

Over the past decade, wait times have gotten ridiculously longer, bathrooms have gotten ridiculously dirtier, and customer service has taken a nose dive. I regularly wait 15-20 minutes for a frozen mocha, and seldom hear a "Sorry about the wait" like I used to in the old days. I've gone to the Duncannon Sheetz about 3x a week for 2 years and have yet to see any paper towels in the men's room. And when I order a quesadilla ...more »

Submitted by (@zendog64)

Voting

7 votes
10 up votes
3 down votes

Made-To-Go! Items

Better Employee Training

You need better training for MTO employees regarding food prep and presentation. I can't tell you how many times we have ordered hot dogs and they are thrown together and falling apart (maybe you need better buns) and the condiments are just slopped on - It's disgusting ! You should also go back to using the boxes for hot dogs if there is things like Chili on them -- I can't tell you how many times I get hot dogs and ...more »

Submitted by (@frankdenunzioii)

Voting

7 votes
12 up votes
5 down votes

Self-Serve Coffee

LIDS for Coffee placed NEXT to the COFFEE!!!

For the love of your customers, please stop making people walk through the ocean of people waiting for MTO food all the way across the store for a LID. Here's a great idea- put the LIDS for Coffee placed NEXT to the COFFEE!!! If we need to customize it, we'll take it back off and add things. Right now it is dangerous because in my area the floor is often covered with wet snow. Thank you! :)

Submitted by (@sarahl.markley)

Voting

16 votes
16 up votes
0 down votes

New Services & Technology

Guest Service and Hospitality

Sheetz should really launch a large-scale campaign to raise the bar of guest service and hospitality it's employees provide to its guests (not "customers"). While the execution may be a bit better than the old gas station down the street, there is a huge opportunity to improve it. Things like guest engagement, eye contact, smiling, friendly, genuine thank you and so on should be the basics. What can Sheetz employees ...more »

Submitted by (@kevinr.matias)

Voting

1 vote
4 up votes
3 down votes

New Services & Technology

Give that buzzer the boot

Every time I go into a Sheetz and someone orders MTO food, the warning buzzer goes off. Its so ear splitting loud and persistent that it actually makes standing in the store painful for more than a few minutes. Having witnessed/experienced this on probably over 100 times I have become convinced that it has literally made the staff tone-deaf to that tone based on the premise they appear to be in no hurry to silence the ...more »

Submitted by (@mitchthurston)

Voting

4 votes
15 up votes
11 down votes

New Services & Technology

Payment Process

Sheetz could truly benefit from installing machines that let you pay for your Made-To-Order orders at the ordering kiosks. It would be easier and a great way for customers that are just getting food to pay for their orders without having to stand in long lines with those that are getting gas or items that aren't on the Made-To-Order Menu. It would also ensure that your all customers get in and out in a timely fashion, ...more »

Submitted by (@lewisrmc)

Voting

3 votes
5 up votes
2 down votes

New Services & Technology

Self-Checkout at Sheetz Locations

When you are in a hurry and only have an item or two, a self-checkout option would be a great feature at Sheetz stores. You can pay for MTO orders and scan UPC's of other items at the kiosk. Once you're done, swipe your My Sheetz Card, swipe your credit card to pay, and you are on your way out the door. To handle paying for gas inside, if you swipe your My Sheetz Card at the pump and you have an unpaid transaction ...more »

Submitted by (@mnaylor)

Voting

20 votes
26 up votes
6 down votes