Other Experience Ideas

Drive Through

Put something on the site/u-tube on using the MTO drive through. Is it full service, limited service, MTO only? I honestly don't know and have talked to a few folks in line with me who also didn't know, and thus we don't use it. I also see one cashier so do they have to leave the line to take care of an MTO order? If i have a large order am I tying up the person who only wants a coffee?

Submitted by (@jerjsheetz)

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Other Experience Ideas

Drive Through MTO Pickup

Set up drive through with a "holding" station for waiting and a board to show what orders are ready so you can leave the holding area. This could tie with several other suggestions but the order number would display when your order was ready and you could leave the holding station to pick it up (ideally already paid for either inside or via the Kiosk at the pump) but not too bad if you paid at the window. This would ...more »

Submitted by (@jerjsheetz)

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New Services & Technology

Out of paper alert at the pump

Put an out of paper alert at the pump which also alarms in the store. Prevent the no paper option first but if it must happen, an alert would allow me to pick a different pump or get the receipt while I'm in the store for the MTO. I currently pump, order, pay, turn pump off and then have to go stand in line again to get the receipt. the email suggestions prevents this also. Limited parking often means I have to leave ...more »

Submitted by (@jerjsheetz)

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Other Product Ideas

Cereal Bar

I think instead of ice cream, you guys would do great with a cereal bar- dispense favorite cereals (like you have for the topping bar of ice cream) into to-go sealable liquid tight containers and the add a milk dispenser (already have over at coffee) (also chocolate milk and almond for vegans!) Especially in college towns, you guys will do great with this and it's popular year around, unlike ice cream!

Submitted by (@amanda)

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1 vote
2 up votes
1 down votes

Employees & Interaction

Slow service excuse card?

I was at a Sheetz early in the morning and witnessed a conflict between a customer and the manager of the Training Sheetz in Harrisburg. It was about 1:30 AM, and the customer started complaining that his food wasn't cominng in on time; The manager was called and started to talk to the customer; the manager stated that the people making the sandwiches were new employees in training and had been training for all of ...more »

Submitted by (@helpdeskaleer)

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-2 votes
1 up votes
3 down votes

Cooler & Fountain Drinks

Caffeine Free Diet Pepsi

I was so excited when Sheetz came to Louisburg, NC. When I found out they had skim milk for my coffee and caffeine free diet Pepsi as a fountain drink, Sheetz immediately became my favorite store. Now they remodeled to add the ice cream…but my caffeine free diet Pepsi is gone. I could not even find it in a bottle. Boo Hoo. So disappointed.

Submitted by (@georgettestricklandburnette)

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Store Layout & Atmosphere

Electronic Device Charging Stations (Indoor/Outdoors)

Sheetz with the option to Dine inside or outside should have where you sit to "shmunch"(aka Eating) an option to charge your electronic device, cell phone, lap top, ect. (Standard charging, USB ports, and or Andriod, Apple charging ports Ect...) Outside where applicable for picnic areas with seating having a covered section of the picnic table allowing ports in a weather proof casing that is water proof, and insulated ...more »

Submitted by (@thebamboy)

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