Employees & Interaction

Employees & Interaction

Post Current Wait Time

Have a sign over the MTO area with the wait time for the last customer or average wait time for the last few customers. Several times I have stopped in at Sheetz for a "quick" meal only to wait 15-20 minutes. Sometimes I can gauge wait time based on the lines, but not always. This has caused me to be late or in a hurry to make it on time when I only planned a 5-10 minute stop. If I know there is going to be a longer wait, ...more »

Submitted by (@jesseault)

Voting

19 votes
20 up votes
1 down votes

Employees & Interaction

Speed up your checkouts

Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!

Submitted by (@domtigger)

Voting

12 votes
14 up votes
2 down votes

Employees & Interaction

Fix the issues you already have first.

Over the past decade, wait times have gotten ridiculously longer, bathrooms have gotten ridiculously dirtier, and customer service has taken a nose dive. I regularly wait 15-20 minutes for a frozen mocha, and seldom hear a "Sorry about the wait" like I used to in the old days. I've gone to the Duncannon Sheetz about 3x a week for 2 years and have yet to see any paper towels in the men's room. And when I order a quesadilla ...more »

Submitted by (@zendog64)

Voting

7 votes
10 up votes
3 down votes

Employees & Interaction

Remember you are a convenience store

Why not staff registers so that customers can check out rather than wait in line 10-15 people deep with one register open meanwhile 3 to 4 preparing food. It is VERY annoying when you are supposed to be a convenience store. My particular experiences have been with Huntingdon Rt. 22 store. Is the store not making enough money that it can't afford cashiers?

Submitted by (@hbglorioso)

Voting

7 votes
12 up votes
5 down votes

Employees & Interaction

Gloves that fit

We need the tight fitting gloves in MTO. It's hard to make a sandwich look beautiful when you have those cheap, crappy, way too big gloves on. They spin 360's on your hands and slide off constantly. To me, that is unsanitary and counter productive. I guarantee it will help get the orders ready faster.

Submitted by (@sheetzfreak2017)

Voting

5 votes
5 up votes
0 down votes

Employees & Interaction

Schedule

I am a new employee at store 492, I think since are technology is growing that are schedules should be online. There a few apps to try but i feel that we should have it online so employee can look and request off online, less paper, and it's also privacy so other can't see if but yourself.

Submitted by (@kayciesisk)

Voting

4 votes
5 up votes
1 down votes

Employees & Interaction

Management facial hair

I'm part of the management team and balding. But I can grow and amazing beard. Consider management staff dress code to be well groomed facial hair. Maybe require a hair net if you must. I worked in prisons prior and even then when I dealt with inmates and their food I just had to wear a hair net for my beard! Love my company! Love my store!

Submitted by (@asolvera90)

Voting

3 votes
8 up votes
5 down votes