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The recent rollout of camo cups have a flaw that the coffee will leak out of the air hole on the lid. It seems to be situated in the wrong place. We have purchased 4 of these cups. They don't leak every day but I do make sure I get a few napkins to place under the flip lid to avoid coffee leaking down the side where my fingers are.
Before changing your cups/lids, how about having a test panel of customers who actually drink your coffee? The new lids are NOT user friendly and the cups don't keep coffee hot. This is something that a test panel could have told you before rolling them out to your stores and having disgruntled customers with coffee on their shirts.