Let me add flavor shots to my Chai thru the kiosk, and more importantly, let me add a shot of Espresso to make it dirty
I believe there should be heavy/light options as well as a "see me" button for each individual item ordered in the case of a request to swap a honey mustard sauce vs mayo swap as brought up by another poster.
Allow customers to decide if they want their sub rolls toasted or not. Not all customers want to have toasted rolls on hot subs. Also place a special request button of the touch screen order machine. That way special directions can be made to a "Made to Order" sub. If you do not want subs "Made to Order" then change the slogan to "Made the Sheetz Way, so Deal With It"
The cashiers are wearing masks, which I greatly appreciate but the food prep individuals are only wearing shields that are on hats that point out and the airflow from them goes directly down into the food they are prepping. They, above all, should be wearing masks to protect EVERY food purchasor that gets takeout. Thanks for addressing!
If I want to order two of the same thing I now have to go through the full process twice. Why can't I just have the option to say I want 2 or 3 or 10 of the MTO item I just built?
French Fries topped with diced bacon chili and cheddar cheese.
1. 7 - 14 oz of French Fries
2. 4 bacon strips cut to bite size pieces
3. For 7 oz of Fries 3 cheddar pumps, for 14 oz 5 cheddar pumps.
4. Top the Fries off evenly with chili
Sheets does get old after a while How about a monthly special on the MTO menu. Change it up each month for something different. Hot Cuban sandwich, hot sausage, Reuben, etc.
Make everything on the menu able to be completely customized. Having to yell back to the busy workers is too hard on both customer and workers and then you often end up with something on your food that you don't want/are allergic to/etc.