Showing 9 ideas for tag "service"

New Services & Technology

Self-Checkout at Sheetz Locations

When you are in a hurry and only have an item or two, a self-checkout option would be a great feature at Sheetz stores. You can pay for MTO orders and scan UPC's of other items at the kiosk. Once you're done, swipe your My Sheetz Card, swipe your credit card to pay, and you are on your way out the door.

To handle paying for gas inside, if you swipe your My Sheetz Card at the pump and you have an unpaid transaction... more »

Voting

20 votes
26 up votes
6 down votes

New Services & Technology

Give that buzzer the boot

Every time I go into a Sheetz and someone orders MTO food, the warning buzzer goes off. Its so ear splitting loud and persistent that it actually makes standing in the store painful for more than a few minutes. Having witnessed/experienced this on probably over 100 times I have become convinced that it has literally made the staff tone-deaf to that tone based on the premise they appear to be in no hurry to silence the... more »

Voting

5 votes
16 up votes
11 down votes

New Services & Technology

"We Love You" Employee Training

You guys have started a new campaign with a great attitude! I love your cool, quirky, positive marketing vibe. It really appeals to people like me. But from the experience I've seen at your stores this mentality is more in the marketing (and probably the hearts of the office employees) then in the workers on the front line. Your biggest asset and your biggest billboard are your employees! Yet I bare witness to disgruntled... more »

Voting

3 votes
8 up votes
5 down votes

New Services & Technology

Payment Process

Sheetz could truly benefit from installing machines that let you pay for your Made-To-Order orders at the ordering kiosks. It would be easier and a great way for customers that are just getting food to pay for their orders without having to stand in long lines with those that are getting gas or items that aren't on the Made-To-Order Menu. It would also ensure that your all customers get in and out in a timely fashion,... more »

Voting

3 votes
5 up votes
2 down votes

New Services & Technology

Guest Service and Hospitality

Sheetz should really launch a large-scale campaign to raise the bar of guest service and hospitality it's employees provide to its guests (not "customers"). While the execution may be a bit better than the old gas station down the street, there is a huge opportunity to improve it. Things like guest engagement, eye contact, smiling, friendly, genuine thank you and so on should be the basics. What can Sheetz employees... more »

Voting

1 vote
4 up votes
3 down votes