Set up a system to call a "Code 3" or something similar when more than 3 people are waiting in line at the registers. I visit your stores daily and most of them are pretty good. However, some don't seem to care how long the wait is. At times, I have seen 2 people cleaning around the coffee pots while chatting and laughing, 2 or more making food, and 1 person running a register with 10-12 people waiting in line!
We need the tight fitting gloves in MTO. It's hard to make a sandwich look beautiful when you have those cheap, crappy, way too big gloves on. They spin 360's on your hands and slide off constantly. To me, that is unsanitary and counter productive. I guarantee it will help get the orders ready faster.